Effective as of November 6, 2023
Gathering of Information
Information Supplied by You
When you register for an account, engage in interactive elements (like providing a review), fill out a form or survey, participate in a competition or promotional move, make a purchase, interact with us through social media sites, request customer support, or communicate with us in any other way, we may gather your information. This may include your name, email, password, aims, previous experience, street address, payment method information, feedback and survey results, and other information you provide within your messages to us. We process the health-related information some users share in connection with providing feedback or other messages to us.
Other Information on Your Use of the Services
The specifics we collect whilst you use our Services include:
Usage Information: We collect details about your usage of our Services like which sessions you use, videos you view, music you listen to, screens or features accessed and other related information.
Transactional Information: We compile information about your purchases or returns such as a description of the product, price, details around a subscription or free trial expiry date, and the date and time of the transaction.
Log Information: Our standard log files, accessible during your usage of the Services, include your web browser type, app version, access times and dates, pages viewed, your IP address, and the page you were on before visiting our websites.
Device Information: Details about the computer or mobile device you use to access our Services, including the device's hardware model, operating system and version, device identifiers set by your device's operating system, and mobile network data (like your connection type, service provider and location).
Recordings: Occasionally, if you permit, phone or video calls are recorded e.g., in line with our coaching program.
Generated Information: Based on other data we have we may generate information. Indicatively, we use your IP address to determine the approximate location of your device.
Cookies and Similar Tracking Technologies Information: Collection of data may involve using technologies such as cookies and web beacons.
Information We Collect from Other Sources
We may also obtain information about you from other mediums. This includes transaction information from third-party app stores used to install our app or buy a subscription, and name and contact information from third-party calendar services. If you sign up or log in to your account via a social media service account, we access certain information from that account, such as your name and other account information, in line with the procedures set by that social media service.
Use of Information
The information we gather is used to:
Provide, maintain, and improve our Services, including identifying and correcting errors through debugging, and the development of new products and services;
Process transactions and execute orders;
Dispatch transactional or relational messages such as receipts, account notifications, customer service responses, and other managerial messages;
Communicate with you about products, services, and events offered by the Company and others, request feedback, send news, gifts or any other information we think you will find useful;
Monitor and analyse usage patterns, tendencies and interactions with our Services;
Detect and prevent fraudulent transactions and any unlawful activities and safeguard the rights and properties of the Company and others, including enforcement of our agreements and policies;
Comply with the law, such as processing transactional records for tax filings and other compliance activities;
Personalize your online experience your preferences, interests, and browsing behaviour; and
Facilitate contests, sweepstakes, and promotions, and process and deliver entries and rewards.
Sharing of Information
With agencies and contractors that provide services for us like email service providers, payment processors, fraud prevention vendors and other service providers;
In response to a request for information if we believe the information disclosure is compatible with, or mandated by, any relevant law or legal process such as court order, subpoena, or any lawful request by public authorities to meet requirements of national security or law enforcement;
If we believe you are acting inconsistently with our user agreements or policies, or have violated the law, or to protect our rights, property, and safety and that of others;
Among the Company and our present and future partners, affiliates, subsidiaries, and other companies operating under common control and ownership; and
With your consent or at your direction. For example, you may decide to share the use of our Services on a third-party social media service via the integrated tools we provide through our Services.
We also disclose aggregated or other information not obliged to conform to obligations under the data protection laws of your jurisdiction with third parties such as research organizations to assist in facilitating their research.
Analytics Services Delivered by Others
We allow other entities to provide analytics services on behalf of us across the web and in mobile applications. These organisations utilise cookies, web beacons, device identifiers and other technologies to assemble information about your use of the Services and other websites and online services, including your IP address, device identifiers, web browser, mobile network information, viewed pages, time spent on pages or in apps, clicked links, and conversion information. The Company and others may use this information for analysing and tracking data, determining content popularity, delivering content targeted at your interests on our Services to better understand your online activity. You can deactivate cookies used for advertising purposes within our cookie preferences manager.
The Company, based in Australia, processes information in Australia, which may not provide data protection levels as your home jurisdiction.
You can update specific account information provided by you, such as your password, name, and email address by logging into your account or contacting us through our Help Center at email@example.com. If you wish to disable your account, please contact us.
You can opt out of receiving promotional emails from the Company by following the instructions in those emails or by logging into your account. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications/Alerts
With your consent, we send promotional and other push notifications to your mobile device. You can deactivate these messages by changing the notification settings on your mobile device.
Data Access and Deletion
All our users, regardless of their location, are honoured with the exercise of the right of access or deletion under certain limits and conditions provided under law. A Company user may exercise this right by reaching out to us at firstname.lastname@example.org.
Information for Individuals in Switzerland, UK and the EEA
The sections below apply to you if you use our Services from Switzerland, the United Kingdom or the European Economic Area (collectively, "Europe").
Legal Basis for Processing
When we process your personal data we will only do so in the following situations:
As necessary to perform our responsibilities under our contract with you (like processing payments and providing the products or services you have requested);
When we have a legitimate interest in processing your personal data, including to communicate with you about changes to our Services, to help secure and improve our Services (including to prevent fraud) and to analyze use of our Services;
As necessary to comply with our legal obligations; and
When we have your consent to do so.
We retain personal data no longer than necessary for processing it, subject to legal requests for extended retention periods.
Data Subject Requests
Subject to certain limits and conditions under law, you have the following rights:
You have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or made available in a transportable form.
You can also object to certain processing (like direct marketing), request that we restrict processing in certain circumstances (like retaining but not processing further until a claim is resolved).
You can withdraw your consent at any time when we have asked for it.
You may contact us as indicated below If you would like to exercise any of these rights and can't do it via the Services or through your device.
"S Pluzhnikov and A Pluzhnikova Pty Ltd"
"Well Well Wellness"
ACN: 655 846 978
139/10 Albert Avenue, Broadbeach, 4218, Queensland, Australia